Description
“Customer Service Certification Course” –
Grab the growing need for Customer Service trainer,
In this Competitive market companies are focusing on maintaining their Customer base, and they realized the importance of good customer Service..
This Customer Service Certification training course teaches the basics of customer service and translates that knowledge into practical application.
You will learn-
How a positive attitude works,
Going a step beyond basic customer service,
Moment of truth.
Dealing effectively with complaints will enhance their work experience.
How to develop and implement a comprehensive customer service policy to treat and keeps customers happy.
How to handle difficult customer interactions while understanding why they occur in the first place.
Customer Service Training Course Content-
- Understand customer service.
- Pillars of Strength.
- Customer Dealing Process.
- Learn how to interact positively with customers.
- Develop a positive attitude.
- Learn to communicate effectively.
- Learn to create memorable customer service.
- Many activities, games and Videos.
Duration – Two days, One and half hour class everyday.
nist –
Insight full